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SIETAR India is proud to announce a post conference certification to be held after the conference on February 19th - 20th.

Cultural Detective Facilitator Certification: Two Day Workshop

Schedule: February 19th & 20th, 9:00am - 5:00pm (including lunch)

Session Description: 

Cultural Detective (CD) is a powerful tool for developing intercultural competence. It develops skills in a developmentally effective manner, guiding the learner to look at people as unique individuals influenced by multiple cultures—not just nationalities but gender, spiritual tradition, generation, sexual orientation, ethnicity, organizational culture, etc. CD is process-based so it combines well with other tools and content and encourages critical thinking. Regular use shows remarkable improvements in interpersonal and organizational effectiveness—Microsoft reports a 30% improvement in their customer satisfaction using CD.

The workshop is designed for small groups who share two days of intense, guided interaction. We explore what “intercultural communication competence” means, and offer ways to use Cultural Detective to enhance intercultural effectiveness in your organization or community.

Certification Workshops are a wonderful way for both the advanced practitioner and beginners to reflect on the things that matter, and develop the ability and explore a variety of ways to incorporate Cultural Detective into your training, coaching and educational curricula.

Workshop attendees receive the Facilitator Certification Manual, Cultural Detective Series Guide, and personal-use copies of the full Cultural Detective package used in the workshop (both the facilitator and participant materials). In addition, they receive a one-month subscription to Cultural Detective Online, a 10% discount on Cultural Detective materials they purchase directly, a certificate of attendance, and the opportunity to be listed as a Certified Facilitator on our website.

Who should attend: Interculturalists, corporate and HR professionals, educationists and researchers, virtual trainers and coaches


Heather Robinson

Heather Robinson is Founder and Principal Consultant of Success Across Borders, a consulting firm providing international organization development, executive coaching, as well as leadership and intercultural communication course design and facilitation. Heather specializes in leadership development, systems thinking and global effectiveness, and she provides expert consultation, particularly with regard to outsourcing to India. She is inspired by vitality and beauty in nature, images, words, music, movement, stillness and being. For the last five years she has danced with ANAR DANA, performing women's traditional dances. Warning: she is also an inveterate punster.

Born in the US to Swiss and US parents, Heather was raised on four continents. She has lived in India, the UK, Turkey, Germany, Switzerland, South Africa, Greece, Israel and Pakistan, and currently resides in the US. In addition, she has worked for short periods of time in Spain, France, Scotland, Portugal, Austria, Italy, Sweden, the Netherlands and Norway. She is fluent in English, German and Swiss-German, conversational in Hindi/Urdu, and has a basic knowledge of French and Spanish.

With close to 30 years of industry experience, Heather’s clients have included NokiaSIEMENS, Robert Bosch, Bristol-Myers SquibbNovartisInfineonPepsicoBoeingRolls-RoyceLockheed-MartinDaimlerDeutsche TelekomAbbottSolvay and Hilton Hotels. From 2001 through 2004, she was dean for the Strategic Edge, a global executive development program for the major European aerospace companies, including EADS, BAE Systems, Alenia-Aerospazio, Stork/Fokker and SAAB Aerospace, from 2008 to 2014 she consulted with Microsoft India creating a center of excellent and in 2011 was part of the team rolling out a global leadership program at Cisco Systems.

A frequent speaker at international conferences and a writer, Heather has contributed to McGraw Hill’s Training Resource Guides, The Consultant’s Big Book of Organization Development Tools, and the Human Resource Press’ Intercultural Training Guide. She is the co-author of Cultural Detective: Switzerland and Cultural Detective: Blended Culture, and is a facilitator of Cultural Detective certification workshops. She is also co-author of the Essential Practice for Intercultural Competence (EPIC). Along with Rita Wuebbeler, she has co-authored articles on working effectively in German-US teams. In 2007, The Project Management Institute published her article on project management in India and in 2010/2011 Diversity Executive published her series of articles on women in the global workplace including, Germany, India, Pakistan and Switzerland.

Heather holds a BA with Double Honors in Biology and a Certificate in Science Writing from the University of California, as well as an MA in Whole Systems Design with a specialization in Organization Systems Renewal from Antioch University, where her area of concentration was Strategic Planning and Systems Design. She is a Certified Integral Coach, Senior Facilitator of Personal Leadership and certified in Marshall Goldsmith's Stakeholder Centered Coaching. In addition, she has taught at the Summer Institute for Intercultural Communication in Portland, Oregon, the University of Washington International MBA program and the Georgetown/ESADE Global Executive MBA program.

Heather has served as president of SIETAR USA from 2003 through 2005 and was one of the co-founders of SIETAR India. In 2007, she received the SIETAR Europa “Dedication to and Embodiment of Intercultural Principles” Award. She is also the recipient of the Red Cross Unsung Heroine Award and the US Presidential Point of Light.


Mala Malkani +91 9833280707
Jill Sheldekar +91 9764284086


February 19, 2018 — 9:00 am to
February 20, 2018 — 5:00 pm

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MCCIA Trade Tower
505, A-Wing, MCCIA Trade Tower
ICC Complex, 403, Senapati Bapat Road
Pune, Maharashtra